Samsung wants to make it easier to get your broken Galaxy phone fixed. The electronics maker on Wednesday announced that it is partnering with uBreakiFix, an repair that is independent, to create same-day, in-person fix solution for lots more users of Galaxy devices inside US.
The partnership adopts impact on Thursday, 1 day before Samsung’s brand new Galaxy S9 phone formally begins shipping. Samsung states this system covers “more than 300” authorized solution places in the usa, that are thought to achieve “the majority of the continental US population, within a 30-mile radius.” uBreakiFix’s site states the organization operates slightly below 380 shops around the world. Samsung and uBreakiFix state they intend to include “nearly 200” more locations that are authorized early 2019.
The companies say they will welcome walk-in customers in addition to those who schedule an appointment online for free repairs that are in-warranty. Samsung states “most repairs” shall be completed in two hours or less. Samsung typically puts a manufacturer’s that is one-year on its Galaxy flagships. The business states issues that are out-of-warranty liquid damage and corrosion won’t be eligible for same-day service but that other out-of-warranty damages, like cracked screens, can still be fixed at a uBreakiFix store. It won’t be free in that case, of course, but Samsung says all repairs from an uBreakiFix that is authorized are under guarantee for at the least 90 times.
More generally speaking, the partnership covers fundamental issues like front and screen that is back, battery replacements, and repairs to charging ports, headphone jacks, and camera modules. uBreakiFix had previously offered Galaxy phone repairs, but because it’s now marketed as an repair that is authorized, Samsung states the fix string will simply utilize Samsung components and tools to correct these issues—the concept being that uBreakiFix could be more trustworthy than that random fix kiosk at the local shopping center or place.
The partnership won’t protect every Galaxy phone available, nonetheless it does strike many flagship that is samsung from the past four years: every Galaxy S flagship since the Galaxy S6, the Galaxy Note 5, and the Galaxy Note 8 are listed as eligible for same-day service from uBreakiFix off the bat.
Currently, Samsung sells an extended warranty service called “Premium Care” that costs $12 a month and offers in-home support and extra coverage against accidental damages. Those who weren’t enrolled were typically asked to call a Samsung representative for support and either ship their busted phone to a company facility or find their repair that is own solution. Major carriers that are mobile the US offer their own protection plans as well.
uBreakiFix previously partnered with Google to provide repair support for its Pixel phones.
uBreakiFix isn’t the repair that is only to achieve this type of authorization from Samsung—Best purchase provides an identical solution in a small number of United States states—but the partnership appears to create a rather sizable boost towards Galaxy maker’s customer support efforts. Samsung is by far probably the most manufacturer that is popular of phones in the US, but like the rest of its peers, it hasn’t offered the kind of extensive support provided by Apple and its myriad “Genius Bars” across the country. This move appears to be a step in the direction that is right however, and may cause a tad bit more convenience for clumsy Galaxy fans. Simply give consideration to purchasing a full case very first.